Other Outdoor Park Manager
Are you a passionate and energetic leader who thrives on inspiring teams to deliver extraordinary guest experiences? Does your background in hospitality, recreation or other consumer-driven industry give you the confidence and know-how to successfully lead a 25+-person team overseeing aerial adventure activity operations while developing market awareness and driving sales? While this role performs within established standards and best practices and is supported by a network of management peers and Head Office expertise, it requires you to be comfortable taking independent action and accountability for your decisions. If this sounds like you, then read on.
With a passion to deliver outstanding experiences to park guests that build and maintain brand loyalty, the Park Manager bridges Park Services HQ and the local Park team to ensure outstanding guest care. They are responsible for inspiring their team to deliver WildPlay’s brand promise, ensuring established risk management standards are met or exceeded, meeting or out-performing revenue and budget targets, and adhering to SOPs and operational best practices. With support from Park Services HQ, the Park Manager serves as the general manager of the park and is accountable for the overall “business” of their WildPlay Park.
In contributing to the larger business of WildPlay’s network of parks, the Park Manager recognizes that the Park is ultimately a place of growth for both the guest and the members of the WildPlay team and acts as an incubator for developing future leaders.
Primary Duties and Responsibilities:
Drive repeat business and new business to the Park, including corporate groups, school and youth groups and special product and seasonal offerings. Utilizes Park and Park Services HQ resources to coordinate group bookings and deliver high-value experiences adapted for various audiences
Actively participate in the local business community through relevant and strategically active organizations (business associations, Chamber of Commerce, tourism industry organizations, etc.)
Develop new business opportunities and relationships, and foster existing client relationships in support of growth within the local community as well as other WildPlay Element Parks locations.
Communicate with Park Services HQ and other WildPlay parks in support of collaboratively focusing on continuous improvement
Support the local delivery and improvement (through feedback) of park network initiative implementations.
Guest Experience & Operations:
Coach, with a consistent voice, the established guest engagement and service tone within the Park team
Manage the face of the company to the guest by responding directly to guest feedback
Guide all Park activities to ensure alignment with WildPlay’s core values, SOPs and industry standards
Maintain a “hands on” capability and awareness of all aspects of Park operations
Maintain a clear understanding of all Park roles and their interaction
Ensure inspections, maintenance, and risk management standards are maintained in all areas of the park.
Human Resources & Training:
Exemplify WildPlay’s culture within the local Park family by leading through example
Recruit, manage and develop a high performing team
Ensure training and certification processes as well as oversight of trainee certification processes meet the company standards
Finalize seasonal training schedules (in conjunction with Park Services HQ) that sees staff resourcing needs matched to forecasted visitation
Provide leadership and facilitate growth opportunities for their team through coaching and mentoring
Learn and adhere to regulatory requirements and permit restrictions for the Park’s geographic location (Public Safety, Worker Safety, Human Rights, Employment Standards, etc.).
Revenue, Finance & Administration:
Oversee finances and manage revenue, profit, accounting, and payroll to achieve budget targets
Perform necessary budgeting, reporting and banking functions per company procedures
Plan and implement local sales, marketing and business development initiatives to achieve revenue objectives
Champion the value of “sales through service” through direct mentorship, facilitation of team meetings focused on guest experience, case studies/debriefs (both positive and negative) and solution-oriented “sales” tactics
Attend Park Network meetings and conference calls, execute action items and communicate as appropriate with Park Supervisors and staff
Deliver daily/weekly/monthly reports as required and complete all administrative tasks in a timely fashion.
Qualifications, Experience & Skills:
3-5 years previous management experience
3-5 years experience with budgeting, payroll and/or sales reporting
Exceptional people-management and training skills in a 25+ team member environment
Ability to drive local area results based corporate, or franchise, management oversight and mandated metrics, KPIs
Previous success leading a team to deliver excellent guest service
Ability to directly interact with guests around resolution of guest concerns, or the mismanagement of guest expectations; resulting in positive guest experience
Experience in hospitality, recreation, or highly consumer service-driven industries
Ability to provide effective leadership, mentoring, and corrective action
Outstanding written and verbal communication skills
Ability to build relationships within the community and act as an ambassador in one-on-one and/or public situations.
Nice to Have:
Formal education in Training and Development, Customer Service, Tourism, Recreation Management or related field
Working knowledge of the Attractions Industry
Experience working in a fast-paced environment with seasonal hiring, team building and layoffs
Experience developing and/or executing strategic business plans (including budgets) and driving revenue and cost controls to meet targets
Ability to quickly learn and maximize potential of various technical systems
MS Office suite (advanced skills preferred).
WildPlay’s Mission Statement:
[Evolve the Human] Because life is not lived to the fullness in a comfort zone, we exist to challenge people to evolve beyond their self-perceived limits.
“Play More, Fear Less”
How to ApplyPlease apply through our HR Portal: https://wildplay.bamboohr.com/jobs/view.php?id=93
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