Other Outdoor Program Coordinator : Europe
Job Description
PROGRAM COORDINATOR: EUROPE
This full-time mid-level position will be part of the International Programs team for the Teen Travel Network. The Teen Travel Network is a new experiential learning and travel company that offers programs for teens as part of Terra Education. The Europe Programs Coordinator will work as part of the International Programs Team, and will report to the Director of Programming.
The Program Coordinator will represent Teen Travel Network in Europe and other regions where applicable. They will manage all operations for existing programs, engage in new program development, and, during the months of June – August, provide hands-on 24/7 support to summer field staff and programming.
The Program Coordinator will work closely with the Director of Programming and team as they seek to efficiently provide the most high quality, cost-effective, and exciting travel programming for teens possible.
The Program Coordinator role is fully remote; therefore, the ability to utilize multiple technology platforms and engage in effective written and oral communication is essential.
Status: Full-time
Travel: 20% – 25% travel (majority within Europe)
Location: Europe based preferred
Start date: October 3, 2022
GENERAL SCOPE:
If you thrive in a dynamic environment where no day is quite the same as the last and appreciate the growth that comes with working in a small but powerful team, this is the place for you. This position is a multi-faceted, dynamic role within a new arm of a long-standing international travel organization. If you are looking for a predictable 9 to 5 work environment, this is not the right fit. The Program Coordinator will be a full-time team member within the Teen Travel Network Programming Department. As a Program Coordinator, you will be given a portfolio of teen travel programs to directly coordinate from start to finish.
WHO ARE WE?
We are an organization that is nimble and passionate about our work. We are collaborative and committed to giving our all, while striving to do better each day. We are people who work well under pressure, are passionate about our own personal growth and learning, and of course, love travel and exploring the world around us.
WHO ARE YOU?
You have both passion and direct experience managing international travel programs for teens. You are flexible and eager to pitch-in where needed, and ready to solve problems and contribute to a successful experience that delivers business objectives. You are comfortable with holding a schedule that is fluid, knowing that some days will require a lot of you and others will be quite light. You are collaborative by nature and have genuine curiosity about the people and places that surround you.
RESPONSIBILITIES:
The Program Coordinator will be responsible for program development, implementation and management of new and existing partnerships located in Europe. Coordinating the programs includes the following:
Programming & Budgeting:
Collaborate with the Director of Programming and other stakeholders to support the growth and development of international programs throughout Europe and other countries as needed. Including but not limited to:
Research, negotiate, and maintain contracts with key suppliers and partners (e.g. transport, lodging, food, activities) per Terra Education Universal Program Standards. You may be required to travel for site visits and ongoing support.
Build and manage comprehensive budgets that account for variables in programming under the guidance of the Programming Director
Build safe and engaging program itineraries that appeal to teenagers with a balance of global engagement, immersive learning, and self-discovery.
Implement and maintain all safety protocols and procedures as directed by Terra Education Universal Program Standards
Provide accurate and up to date information within our internal tools for communicating program content with Sales and Marketing teams year round
Maintain relationships with partners throughout the year, including but not limited to:
Site visits, as needed, to act as a sounding board, and provide hands-on support
Debrief with stakeholders at the end of the season and support partners in making changes and attaining those goals the following year
Marketing, Sales and Customer Service:
Liaise with marketing team to showcase programs
Generate enrollments by engaging in consultative sales over the phone (also email & text) with families who have expressed interest in our programs.
Speak and correspond with families regarding their questions, concerns, and making sure the student is ready to depart for their travels
Program Staff Hiring, Training and Support:
Assist in recruitment, interviews, and onboarding of Seasonal Program Staff prior to their arrival in country
Facilitate training for Program Leaders and Mentors assigned to your region (in collaboration with other member of the Programming Team)
Supervise and support seasonal staff during summer programming:
Ensure seasonal staff follow policies and procedures
Offer ongoing feedback and support
Provide emergency on-call support which includes medical, mental health, behavioral, logistical, natural disaster, etc
Check-in calls with Program Leaders and Mentors
Coordinate student, staff and leader evaluations for the portfolio of programs
Program wrap up – Propose programmatic and curricular changes accounting for student and staff evaluations and budgetary implications
On-Call Phone Support
Manage 24/7 Staff Hotline for 24-72 hour shifts as assigned (June – August)
Pick up all incoming calls and support as needed
Provide logistical and emotional support to our staff teams in country
Shifts will vary by week; expect an on-call shift every week
We aim to provide 2 days off each week, but during particularly busy times can guarantee at least 1 day off a week. Pending schedule rotation among the team, days off may be mid-week.
Assist with Parent and Student concerns and situations as they arise while the student is traveling on the program. This can include:
Travel Logistics
Behavioral Issues
Physical and Mental Health status
Other parent and student concerns pertaining to travel
REQUIREMENTS:
Experience working in an international, multicultural work setting
Bachelor’s, Advanced degree, or equivalent work experience
Experience in education, experiential education and/or travel & hospitality management
Experience working and coordinating groups of teens directly (ideally in international travel setting)
Excellent interpersonal skills at all levels, including people-management, leadership and flexibility with advanced written and verbal communication skills in both English and an additional language – preferably German, French, Spanish or Italian
Have a strong understanding of cultural, political, and operational challenges that exist within Europe
Working knowledge of Google Suite and Zoom
Ability to type and talk at the same time
Passionate about global citizenship, experiential learning, teen self development, and international travel
Access to your own technology is required: laptop with working video, cell phone, and consistent internet access.
PREFERRED QUALIFICATIONS:
Minimum 2 years living in Europe and currently based in Europe
Extensive network and connections within Europe and/or advanced networking skills
Knowledge of Salesforce or other CRM preferred
Strong organizational skill and drive! Must be capable of keeping and communicating all details associated with each program under your portfolio
High touch customer service background is a big bonus
Comfort in working and managing programs and teams remotely
Ability to multitask, prioritize and meet deadlines
Ability to work under ambiguity, adapt to changing circumstances, and work abnormal hours
POSITION & EXPECTATIONS:
This is a full-time, remote position. You will be responsible for providing your own office environment in your region which must have access to a working computer with internet and a cell phone.
You may engage in program development that requires travel throughout Europe. During travel time, your transportation, food, and lodging would be covered. You may travel to the United States (or other locations as decided) 1-2 times a year to engage in training and team retreats.
COMPENSATION:
Compensation for your work is commensurate with experience. In addition to compensation, we offer the following benefits:
All expenses paid while traveling
Flexible schedule
Unlimited Vacation Policy
Opportunity to grow professionally within a quickly growing organization
TO APPLY:
Please complete the online application for the position here:
https://forms.gle/y1xxpykQ8gKexTkt
You should be prepared to submit a cover letter and resume to hiring@terraeducation.com with your name and the job title in the description. Your cover letter should highlight your relevant experience and connections in the region as well as program coordination background.
ABOUT TEEN TRAVEL NETWORK:
The mission of Teen Travel Network is to build confidence, connection and curiosity in the next generation of global citizens through meaningful travel experiences. Students are invited to explore new ideas and confront global challenges, all while having fun and meeting core learning objectives tailored to their travel. Programs are offered worldwide, including destinations across Europe, Asia and the Americas. From incredible locally led experiences to thoughtful group discussions, students will see firsthand how immersive travel is not just about a place, it’s about people. Consider what meaningful goals you would like to set for your future and how the connections you form with your new travel network will stay with you after your journey.
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